Conference Itinerary

Conference Registration & Refreshments

09.00 - 09.30

SETTING THE SCENE

John Connaghan

Director of Delivery, SEHD. Welcome and Scotland NHS context.

09.30 - 09.50

John Wilson

Chief Executive, Operating Division, NHS Fife. Opening Remarks.

09.50 - 10.00

Mike Lyon

Head of National Access Support Team, SEHD. Improving Waiting Times in NHS Scotland.

10.00 - 10.20

Stephen Gallagher

Head of Improvement & Support Team, SEHD. Waiting Times & the Hard Side of Change Management.

10.20 - 10.40

Questions & Answers

10.40 - 10.50

Morning Refreshments

10.50 - 11.05

Alex Knight

Partner, QFI Consulting. Achieving a breakthrough in performancein Health & Social Care - The Theory of Constraints way.

11.05 - 11.50

Gordon McIntosh

Managing Consultant, PA Consulting. Sustainable Performance Improvement = Win, Win, Win.

11.50 - 12.30

Questions & Answers

12.30 - 12.40

Lunch

12.40 - 13.40

ENOUGH OF THE THEORY - LET’S TALK APPLICATION

Mike Williams

Chief Executive, Taunton & Somerset. The Oxford & Taunton Experience. A management solution needs to be drivenfrom the top.

13.40 - 14.10

Andrea Jamieson,Jean Sloan & Heather Kenney

NHS Fife. TOC & Lean Can Work Together to Deliver a Breakthrough in Acute Discharge & Emergency Access Performance.

14.10 - 14.40

Jimmy G Quinn

Managing Director, Meridian Productivity. Inspecting what you expect - productivityimprovements on the front line.

14.40 - 15.10

Questions & Answers

15.10 - 15.20

Afternoon Refreshments

15.20 - 15.35

Andrew Kent

Director of Business Development, North Cumbria Acute Trust. Using Lean & TOC to improve EmergencyAccess Targets.

15.35 - 16.10

Questions & Answers

16.10 - 16.15

John Wilson

Chief Executive, Operating Division, NHS Fife. Closing Remarks.

16.15 - 16.20

Refreshments will be served in the Foyerfollowing the conference.

CONFERENCE CLOSES

16.45